Fixed Ops Software that Slashes Idle Labor in Real Time
Boost CSI scores, slash labor costs by 23%, and increase absorption rates—all while working seamlessly with your DMS
Spindle is an intelligent software platform built for dealership service operations. It integrates seamlessly into your existing workflow—connecting service advisors, drivers, porters, and techs across the entire operation.
Never Leave a Ready Vehicle Waiting
Spindle automatically routes vehicle updates to the right service advisor and staff—no more shouting, phone tag, or missed handoffs.
- Smart routing of vehicle status updates to assigned staff
- Advisor matching across loyalty tiers, job types, and shift types
- Multi-channel alerts (email, SMS, internal system)
- Triggers when cars are readying—not just ready—for faster engagement
When a car is nearing completion, Spindle alerts the advisor early, giving them a head start to contact the customer—improving turnaround time and customer experience.
Automate the Follow-up Before Delays Become Problems
Spindle lets you create custom automations to keep your team proactive, like alerting a service advisor when a vehicle is taking longer than expected, based on service type or workflow stage.
- Custom automations triggered by time, role, or vehicle status
- Delay thresholds configurable by service type
- Automatic alerts to the right advisor or manager
- Keep customers updated before they have to ask
Whether it’s a delayed brake job or a stalled diagnostic, you define the rules—Spindle does the monitoring and notifying. No manual checks, no missed follow-ups.
Forecast Staffing Needs, Down to the Hour.
Spindle predicts daily service demand using appointments, walk-ins, and historical throughput—then builds smart staffing recommendations that maximize productivity without overpaying for idle time.
- Real-time staffing suggestions based on projected workload
- Dynamic forecasting from walk-ins, appointments, and historical data
- Employee performance tracking built into staffing logic
Whether you’re running light on Mondays or slammed on Fridays, Spindle adapts to your true traffic pattern—not guesswork. Set constraints, customize roles, and get schedules built for performance.
Track Every Car in Real Time
Spindle gives you full visibility across all parking lots, service bays, and offsite locations—so your team always knows where every car (and its keys) are.
- Live vehicle tracking across multiple lots and facilities
- Support for offsite shop visibility and shared fleet logistics
- Multiple lockbox support to track key drop and retrievals
- Quick search to locate any vehicle instantly—no guesswork
Whether the vehicle is at an offsite shop, in a backlot, or parked by a satellite key drop, Spindle keeps track of it. No more radios, lot walks, or lost time.
Catch Mistakes Before Your Customers Do
Spindle adds quality control into every step of the repair process with built-in checkpoints, photo/video logs, and automatic test-drive verification.
- Photo and video capture at any stage of the service
- Automatic odometer photo recognition and logging
- Custom quality rules and alerts (e.g., test drive verification)
- End-to-end digital trail for internal use or OEM requirements
Technicians can quickly log photos or videos throughout the repair process, while odometer readings and time-stamped actions help you create an audit trail you can trust.
