Turn Your Complex Operations Into Repeatable, Trackable Workflows
Spindle maps your physical processes into digital workflows that track every step, alert on deviations, and optimize themselves—so you stop losing time to confusion, rework, and missed handoffs.
Map Your Physical Workflows Exactly As They Run
Your operation isn't linear—it branches, loops back, and adapts constantly. Generic workflow tools force you into rigid templates that break the moment reality hits. Spindle lets you build workflows that mirror your actual processes: multi-path routing for different job types, conditional steps based on real-world triggers, parallel processes that run simultaneously. Design workflows visually by dragging and dropping stages that match your physical spaces—service bays, QTA stations, detail areas. Set up decision points ('If damage found, route to body shop'), time-based escalations ('If in bay > 2 hours, alert supervisor'), and role-based handoffs ('Tech completes, QC inspector validates'). Your workflows finally match your operation, not someone else's textbook diagram.
Track Every Vehicle, Job, and Task in Real-Time
Stop playing hide-and-seek with vehicles and wondering who's supposed to be doing what. Most tracking systems show you where things are after they've moved—useless when you need answers now. A customer calls asking about their car and you're running between bays trying to find it. A rush job disappears into the workflow and nobody knows who has it. Spindle tracks everything as it moves through your workflow in real-time. See exactly where every vehicle is, who last touched it, what step it's on, and what's supposed to happen next. Track via barcode scans, RFID gates, mobile check-ins, or manual updates—whatever works for your operation. Get instant answers: 'Johnson's Camry is in Bay 3, waiting for parts, assigned to Tech Mike, expected completion 3:47pm.'
Get Alerts When Workflows Break or Bottleneck
Your workflows fail silently until angry customers tell you something went wrong. Steps get skipped under pressure, handoffs get missed during shift changes, and work backs up at bottlenecks you didn't see coming. By the time you notice, you're already in crisis mode. Spindle monitors every workflow continuously and alerts you the moment things go sideways. 'Vehicle stuck in detail bay for 90 minutes—normal is 45' or 'Three vehicles waiting at QC checkpoint, zero inspectors assigned' or 'Express service skipped alignment check—compliance violation.' Set custom alert thresholds for each workflow stage. Get notifications via text, email, or dashboard when time limits exceed, required steps get skipped, or work accumulates at any stage.
Flexible Role-Based Task Assignment That Actually Works
Real operations don't have dedicated specialists for every task—people wear multiple hats and cover for each other constantly. Static task assignment breaks the moment someone calls in sick or you get slammed with unexpected volume. Spindle assigns tasks based on roles, skills, and real-time availability. Define primary and backup assignees for every workflow step. When Tech A is at capacity, work automatically routes to Tech B. When your certified inspector is out, only other certified staff see those tasks. Track individual workload in real-time and auto-balance assignments to prevent any one person from becoming a bottleneck. The system learns who's fastest at which tasks and can optimize assignments for speed or quality based on your priorities.
Connect Physical Triggers to Digital Workflows
Your workflow happens in the physical world, but most workflow tools live entirely in the digital one. Staff have to constantly stop working to update systems, leading to delayed or missing data that makes your workflows useless. Spindle bridges physical and digital seamlessly. Scan a barcode to advance workflow stages. Walk through an RFID gate to trigger location updates. Take a photo to complete quality checks. Use voice commands when your hands are full. Connect to IoT sensors that automatically detect vehicle presence. Your workflow updates itself as work happens naturally—no extra steps, no delayed data entry, just real-time accuracy that matches physical reality.
Deep Analytics On Where Time Actually Goes
You know jobs take too long, but not why. Is it waiting for parts? Rework from quality issues? Confusion during handoffs? Without detailed stage-by-stage timing, you're optimizing blind. Most workflow tools show you totals—'Job took 3 hours'—but that's useless for improvement. Spindle tracks time at every stage, every transition, every pause. See that vehicles average 47 minutes in service but 93 minutes waiting for inspection. Discover that Bay 2 consistently takes 20% longer on brake jobs. Find out that Monday mornings lose 45 minutes to workflow confusion from weekend handoffs. Drill down from overview dashboards to individual job timings. Compare performance across techs, bays, job types, and time periods. Finally understand where time really goes so you can fix the right problems.