Never Let Another Customer Wonder Where Their Vehicle Is
Spindle's Status Call automation ensures every service advisor makes timely customer updates—turning your biggest CSI vulnerability into your competitive advantage.
Automated reminder system that actually works
Stop relying on sticky notes and memory. Spindle tracks every vehicle's service progress in real-time and automatically reminds advisors exactly when each customer needs an update. Smart notifications consider service type, customer preferences, and shop workload—sending reminders through SMS, email, or desktop alerts at the perfect moment. No more 4pm panic when customers call asking about their cars. Our system learns your shop's actual service times (not book times) and triggers proactive updates before customers get anxious. Advisors see a prioritized queue of calls to make with all relevant information at their fingertips: current repair status, expected completion time, and any delays or additional work needed.
Turn CSI scores from weakness to strength
Customer communication is the #1 driver of service satisfaction scores, yet most dealerships treat it as an afterthought. Spindle makes proactive communication your superpower. Dealerships using Status Call automation see improvement in CSI scores within 60 days. Why? Because customers who receive timely updates are 3x less likely to leave negative reviews—even when repairs take longer than expected. The system automatically documents every customer interaction, creating an audit trail that proves your communication excellence. When manufacturer surveys arrive, you have timestamped records of every update. No more he-said-she-said disputes about promised call times.
Intelligent escalation prevents service disasters
Some situations can't wait for the next scheduled update. Spindle's AI monitors service patterns and automatically escalates critical situations before they explode into customer complaints. When a promised 2-hour repair hits the 3-hour mark, managers get instant alerts. When a customer's third status call gets missed, the system escalates to ensure someone makes contact immediately. Smart rules adapt to your dealership's priorities: VIP customers get more frequent updates, warranty work triggers manufacturer-compliant communication schedules, and first-time customers receive extra attention to build loyalty.
Works with your existing DMS and processes
No workflow disruption, no training nightmare, no parallel systems to maintain. Spindle works alongside CDK, Reynolds, DealerTrack, and other major DMS platforms to pull vehicle status automatically. Your advisors keep working in familiar systems while Spindle handles the reminder intelligence behind the scenes. Customizable triggers match your exact service process: update when vehicle enters shop, when diagnosis completes, when parts arrive, when work begins, at percentage completion milestones, or any combination you need. Set different rules for different service types—quick lube customers might get a single completion notice while major repair customers receive hourly updates. The flexibility means you enhance your current process instead of replacing it.
Build customer trust that drives lifetime value
Consistent communication transforms one-time service customers into lifetime service advocates. When customers trust you'll keep them informed, they're 2.4x more likely to approve additional recommended repairs and 67% more likely to return for their next service. Spindle helps you keep promises automatically. Set expected callback times during write-up and the system ensures someone follows through. Promise an update after diagnosis? Spindle won't let it slip through the cracks. Every kept promise builds trust equity that compounds into customer lifetime value. Our dealers report that customers actually thank them for the proactive communication—turning a traditional pain point into a differentiator that drives referrals and positive reviews.